Why was my ticket marked solved or closed?

There are two common reasons.

We believe it's resolved

When we've answered your question or fixed the issue, we mark the ticket solved.

We haven't heard back

If we've asked for details and haven't received a reply, we send a couple of friendly follow-up reminders. If there's still no response after 7 days, we close the ticket to keep things organized. This isn't a final decision, and you can always pick it back up.

Need to continue?

• Reply to our last email. Replying reopens a solved ticket.
• If that doesn't work, email help@triumph-ent.com and include your ticket number. We'll continue where you left off.