My course video isn't loading.

Video problems are usually quick to fix. Try these steps in order.

1. Refresh the page.
2. Check your internet connection. Video needs a steady connection, so try switching between Wi-Fi and mobile data.
3. Try another browser or an incognito window.
4. Turn off extensions such as ad blockers or VPNs for a moment.
5. Update your browser to the latest version.
6. Try another device.
7. Lower the video quality, if the player offers that option, to help on slower connections.

Still not playing?

Email help@triumph-ent.com and let us know which lesson it is, what you see on screen, and what device and browser you're using. A screenshot helps us find the cause faster.