How do I reply to an existing support ticket?

We're just a reply away! Simply respond to our email whenever you're ready, and we'll be happy to continue assisting you.

Steps

1. Open our most recent message about your ticket.
2. Click Reply and write your response. You can attach screenshots or files.
3. Send it from the same email address you originally wrote from.

Replying in the same thread keeps everything together under your ticket number.

Tips

• Please reply to the existing thread rather than starting a new message, so we can see the full history.
• If your ticket was marked solved, replying reopens it.
• If you start a new message, include your ticket number.